How do I contact customer care?
Oh hey! You can contact us through our contact form or alternatively email us at email@example.com You can also contact us through the our LiveChat which is located in the bottom right corner of your screen. Ask us anything! From styling advise to help with sizing; we love to chat to our gorgeous customers!
How long does it take for you to get back to my message?
We'll get back to you within 24 hours.
How do I return an item?
Please visit our returns page for all the information regarding returns.
What is your returns address?
Sundae Muse returns, PO BOX 365, Port Melbourne, VIC 3207 AUSTRALIA. Please note - any returns sent to our warehouse will not be processed and will be returned back to you.
How do I know when you've received my return?
Returns are processed within 5 days of us receiving them back at Sundae Muse HQ. You will receive an email with your return information when complete.
How do I use a store credit/gift card/discount code?
During the payment stage at the checkout, fill in the Gift card or discount section by copying and pasting the code attached to the your store credit/gift card. Click apply once entered.
What payment methods do you accept?
Visa, Mastercard, Amex, Paypal, Afterpay for our Australian customers.
What is Afterpay & how does it work?
Afterpay lets you to treat yourself to Sundae Muse goodies instantly! No payment needed upfront and no interest. With Afterpay, you can split your payments up over a four week period. Simply choose the debit card or credit card you want to use and they will schedule your automatic payments for you, its that easy!
Do you ship internationally?
Yes, we ship worldwide! Please see our shipping page for more information. Please note that all customs duties and taxes are the responsibility of the customer.
Will my order arrive in time for an upcoming event/special occasion I have?
Please see our Shipping Information page for detailed shipping times to your location. If you are unsure please contact us at firstname.lastname@example.org and we will be able to assist you with this. Please note we cannot guarantee delivery times due to factors out of our control. For instance, post service not running on schedule or delays through customs.
Where are you located?
Sundae Muse HQ is located in Melbourne, Australia.
Can I change/alter my order?
Once your order has been placed we are unable to make any alterations. However, you are welcome to return your order once you have received it. More information can be found on our returns page
Can I cancel my order?
Unfortunately you cannot cancel your order once it has been paid for and completed. However, you are welcome to return your order once you have received it. More information can be found on our returns page
When will my order be sent out?
We love speedy delivery! We endeavour to get all orders sent out same day. For same day dispatch, please ensure that you make your order before 11am AEST.
What is your pre-order policy?
Items available for pre-order will be dispatched as soon as we receive the item to our warehouse. We display an expected delivery date on the product's page, but please note this is an estimate and not guaranteed. Unfortunately pre-order items are unable to be refunded due to any delays from suppliers as this is outside of our control. If other items have been ordered with the pre-order item, all items will be shipped together once the pre-order has arrived to our warehouse.
My size is sold out. What now?
Please go to the item's page and select your size. An option will appear to be notified when your item is back in stock. Simply fill out the form and you will be first to know when it is back. Also you can follow us on Instagram @sundaemuse as we always announce our restocked items there.