FAQs

  

   

How do I contact customer care?
   
You can contact us through our contact form or alternatively email us at hello@sundaemuse.com 
We are open from 9am-5pm on Monday to Friday
 
 
    
How long does it take for you to get back to my message?
    
We will try and respond to you as soon as possible, but please allow 24 hours for us to get back to you. This time can vary depending on weekend/holidays.
 
   
How do I return an item?
    
Please visit our returns page for all the information regarding returns.
 
    
How do I know when you've received my return?
   
Returns are processed within 5 days of us receiving them back at Sundae Muse HQ. You will receive an email with your return information when complete.
  
   
How do I use a store credit/gift card/discount code? 
   
During the payment stage at the checkout, fill in the Gift card or discount section by copying and pasting the code attached to the your store credit/gift card. Click apply once entered.
      
   
What payment methods do you accept?
    
We accept the following methods of payment:
   
  • Visa 
  • Mastercard
  • Amex
  • Paypal
  • Afterpay (Australian customers)

   

What is Afterpay & how does it work?
   
Afterpay lets you to treat yourself to Sundae Muse goodies instantly! No payment needed upfront and no interest. Afterpay allows you to split your payments up over a four week period. Nominate the debit card or credit card you want to use and they will schedule your automatic payments for you, its that easy! For more info check out our Afterpay page
  
   
Do you ship internationally?
   
Yes, we ship worldwide! Please see our shipping page for more information. Please note that all customs duties and taxes are the responsibility of the customer.
    
   
Will my order arrive in time for an upcoming event/special occasion I have?
   
Please see our Shipping Information page for detailed shipping times to your location. If you are unsure please contact us at hello@sundaemuse.com and we will be able to assist you with this. Please note we cannot guarantee delivery times due to factors out of our control. For instance, post service not running on schedule or delays through customs.
   
   
Where are you located?
   
Sundae Muse HQ is located in Melbourne, Australia.
  
  
Can I change/alter my order?
   
If you make a mistake, please contact us at hello@sundaemuse.com within 1 hour of placing your order. After this timeframe we will be unable to make any changes.
 
   
Can I cancel my order? 
   
Unfortunately you cannot cancel your order once it has been paid for and completed. However, you are welcome to return your order once you have received it.
More information can be found on our returns page