If you've received an incorrect item
If you have received an incorrect item or size, we will ammend this at no further cost to you. Please email us within 48 hours at email@example.com
Sundae Muse will cover all return postage costs of the incorrect item. Upon receiving the item back we will send out a replacement via express post. If the desired style is out of stock you will be issued a full refund. All incorrect items must be returned unworn with tags attached.
Product Imagery and Colours
At Sundae Muse we try our best to depict items as accurately as possible in the photos and descriptions. However, we cannot guarantee that colours will be completely accurate due to colour variations on individual computer screens. We also use flash photography and recommend referring to the fabric swatch for colour and fabric accuracy.
Sundae Muse is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Sundae Muse is also not responsible for returns lost by Australia Post. We will provide you with a store credit (via email) or refund (If applicable) within 5 business days of receiving the original item/s. We process returns and issue refunds/ store credit on Friday afternoons.