All domestic orders over $100 receive FREE express shipping (1-2 business days from dispatch).
All domestic orders under $100 are sent via express post at $10 per order (1-2 business days from dispatch).
Orders going to our lovely customers in regional Australia may take a little longer (3-4 business days from dispatch).
If you have an urgent order please contact our customer service team at firstname.lastname@example.org * We endeavor to send all orders the same day (when placed before 10:30 am AEST time Monday-Friday). However, this can occasionally take longer due to promotions or stock availability. We will endeavor to let you know as soon as possible if there is a delay in shipping your order. A tracking number will be emailed to you when your order has been dispatched.
All US orders over AUD $100 are eligible for FREE standard shipping. Standard shipping for orders under AUD $100 is available for AUD $10 (1-3 weeks).
Sundae Muse also has express shipping available for AUD $20 per order. All express orders are sent out via express post international (1-5 business days).
New Zealand orders
All New Zealand orders over $150 AUD receive FREE express shipping (1-5 business days). Express shipping for orders under AUD $150 is available for AUD $15 per order (1-5 business days). All orders will be sent via express courier international.
All Singapore orders over AUD $150 receive FREE express shipping (1-5 business days). Express shipping for orders under AUD $150 is available for AUD $15 per order (1-5 business days). All orders will be sent via Express Courier International.
Rest of the world
Sundae Muse ships world wide. Orders with standard shipping are sent via pack and track air mail or registered post (1-3 weeks). Standard shipping rates are listed below. Sundae Muse also offers express shipping on all International orders for AUD $45 per order. All orders with express shipping are sent out via Express Courier International (1- 5 business days).
CANADA – AUD $20
UK – AUD $20
IRELAND - AUD $20
SPAIN - AUD $20
NETHERLANDS - AUD $20
ITALY – AUD $20
GERMANY – AUD $20
FRANCE – AUD $20
CHINA – AUD $20
INDIA – AUD $20
JAPAN – AUD $20
INDONESIA – AUD $20
All OTHER COUNTRIES - AUD $30
Please note that all customs charges and taxes (including VAT) are payable by the receiver. Sundae Muse is not responsible for any charges incurred for receiving orders internationally.
Please ensure that the postal address provided at checkout is your correct. It is your responsibility to provide the correct delivery address for their order. If the wrong delivery address is provided, Sundae Muse will not refund your order or offer a replacement.
Shipping times and tracking
All domestic orders will be delivered via Australia Post E-Parcel. Once your order is dispatched, you will receive an email with tracking information. All shipping estimates are from the time of dispatch. Please note that dispatch times can vary during busy sale periods. Delivery timeframes are not guaranteed and delays may occur. Sundae Muse is not responsible for any delays in receiving your parcel.
Pre-orders and dispatch
Items available for pre-order will be dispatched as soon as we receive the item to our warehouse. We display an expected delivery date on the product's page, but please note this is an estimate and not guaranteed. Unfortunately, pre-order items are unable to be refunded due to any delays from suppliers as this is outside of our control. If other items have been ordered with the pre-order item, all items will be shipped together once the pre-order has arrived at our warehouse.
For further information please email us at email@example.com