International orders are shipped with DHL using a DDU (Delivery Duty Unpaid) service. Sundae Muse is not responsible for any additional charges that are requested during the shipment of your order. Sundae Muse cannot be held responsible for any duties and taxes (including VAT) that may be imposed by the customs of your country. Any additional charges are the responsibility of the customer. We do not offer refunds or store credit for these costs.
We suggest you contact your local customs office for more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Sundae Muse, the customer forfeits the original shipping cost.